The Role:
Shikho is currently searching a Team Lead for the tele-sales department at our Dhaka office. This position entails overseeing a tele-sales team, providing direct supervision, and monitoring their performance. Additionally, the role involves ensuring the team remains motivated and engaged.
Key Responsibilities:
Supervision and Team Management:
• Directly supervise and manage a team of tele-sales agents to ensure they meet individual and team targets.
• Provide guidance, coaching, and support to team members to enhance their performance and productivity.
Performance Monitoring and Evaluation:
• Monitor the performance of tele-sales agents through regular performance reviews and assessments.
• Analyze sales metrics and KPIs to identify areas for improvement and develop strategies to address them.
Strategic Planning and Goal Setting:
• Collaborate with the sales management team to develop sales strategies, set sales targets, and establish action plans to achieve and exceed sales objectives.
• Align team goals with overall company objectives and ensure effective execution of sales plans.
Motivation and Team Building:
• Foster a positive and motivating work environment to boost team morale and engagement.
Customer Relationship Management:
• Assist tele-sales agents in building strong relationships with customers by understanding their needs and providing personalized solutions.
• Handle escalated learner inquiries and complaints with professionalism and efficiency, ensuring timely resolution and learner satisfaction.
Compliance:
• Ensure that tele-sales agents adhere to company policies, procedures, and ethical standards in all interactions with learners.
Qualifications and Skills:
• Bachelor's degree required.
• Possess excellent communication skills in Bangla & English
• Leadership and Teambuilding
• Target oriented and thrive in a fast-paced and self-driven working environment
• Previous experience in tele-sales and customer experience is preferred
The Important Bits:
• Job type: Full-time, 6 Days a Week, 10 AM to 7 PM
• Location: Gulshan, Dhaka
• Department: Sales
• Salary: 15,000 to 25,000 BDT (depending on experience)
About Shikho:
Shikho is a Bangladeshi education technology start-up with a mission to democratise access to high-quality education. It has so far raised $6.5 million USD of international funding from global venture capitalists in Singapore and America, the highest for a Bangladeshi seed-stage startup and the highest in education technology for the country. Investors include education technology investment specialists Learn Capital from Silicon Valley, regional experts Wavemaker Partners from Singapore along with the Family Office of Singtel Chairman and local partner SAJIDA Foundation. Shikho aims to build a holistic learning ecosystem for a digitally enabled Bangladeshi student population, across primary, secondary, and tertiary education.
Shikho in the News:
Bangladeshi edtech Shikho closes seed investment of USD 5.3 million
Shikho raises new investment from SAJIDA Foundation, international investors to expand reach and impact
Shikho: Transforming lives, one student at a time
Shikho making its mark on Forbes list
Shikho and its Founder, Shahir Chowdhury featured in Bloomberg New Economy 2023 Catalysts